FREQUENTLY ASKED QUESTIONS
General Information:
1. What time should I arrive?
We recommend you arrive 20 minutes before your first session to allow our trainers sufficient time to help you fill out our “First time questionnaire and release form”. The form is designed for us to learn more about you and understand how we can help you achieve your goals.
For all other sessions, you can arrive at the agreed time scheduled by Enhance Fitness.
2. What equipment do you provide?
We provide all the necessary equipment and tools to make your workout with us safe and effective.
3. What should I bring to my session?
We recommend you come dressed in appropriate workout attire and bring a bottle of water and towel with you.
4. Do you offer free consultations?
We strive to offer our members the best service possible. When you purchase any of our packages we offer a free consultation ahead of your first session.
You can still reach out to us at info@enhancefitness.com or call us on +971-58-999 7945 to find out more and talk to one of our customer care team members.
5. What results can I expect to achieve?
Our trainers will work very closely with you to set achievable goals taking into consideration your key goals and medical history.
6. How long is the session?
We offer 1 and 2 hour sessions.
7. Do your trainers operate on the weekends?
Our trainers are available on all 7 days of the week.
8. Are your trainers certified?
All our trainers are experts in their field and certified. Find out more about them here
9. Can I work out with the same trainer each time?
Yes, our app allows you the flexibility of selecting the trainer most relevant to your goals and you can continue to work out with the trainer of your choice based on a suitable schedule
10. What facilities do you have?
Enhance Fitness offers the unique feature of coming to you wherever you are in Dubai, however should you prefer to workout at a gym we offer various participating gyms for you to meet us at.
To see out list of partner gyms, click here.
Check with your trainer or via the app to find the closet gym to you today.
11. Who are your partner gyms?
Enhance Fitness offers you free access to train at any of our partner gyms during your session. To see the full list of our partner gyms, click here
12. What are your operating hours? What is the earliest and last session I can take with you?
Your earliest session can start as early as 5:30 AM and your last session that can be booked is 10pm.
13. How can I customize my work out?
Our app offers a variety of workouts suited for all goals, you can also speak to your trainer directly to get their input on how to customize your workout. See our full list of workouts offered here.
14. Is there an Age Limit?
Sports specific training such as Swimming or Boxing can be done from ages 7 onwards. Weight and strength training we recommend ages 14 and above.
15. What happens if I have a medical condition or injuries? Are your trainers well versed with First Aid?
Our trainers who are Reps 3 Certified are versed with basic first aid protocol. However, you should always tell your trainer before a session of any medical conditions or injuries.
You should also keep your profile updated and inform us at the earliest time should anything in your profile have changed at info@enhancefitness.com
Please read more about this on our terms and conditions
16. Do you have trainers in Abu Dhabi or Sharjah?
Currently we are live in Dubai. We are working on expanding into other Emirates and soon the whole region!
17. How do I send feedback about your trainers or the App?
On our app, we have a section where you can rate your trainer and also send us feedback. Otherwise, you could always get in touch with us via
Email:info@enhancefitness.com
Call/Whatsapp: 00971-58-999 7945
18. How can I contact you?
We are always happy to speak to you, feel free to contact us at info@enhancefitness.com or call us on +971-58-999 7945
19. Got any other questions?
Feel free to get in touch with us if you have any other questions on info@enhancefitness.com or call us on 0971-58-999 7945